Terms & Conditions

Skoober will provide scheduled transportations pursuant to the following terms and conditions:

  • Once we receive your completed registration along with your registration fee a team member will call you on the next business day to confirm your information and provide you with the details of your account.
  • At Skoober, we are not a for hire service. We offer scheduled transportation for your child on the consistent basis. In order to provide quality service we require you to sign our Skoober commitment. In doing so, you are agreeing to five months of service and securing a seat on the vehicle assigned to your child’s school. In the event you wish to terminate your transportation commitment with Skoober we must have a written request in hand fifteen business days prior to the cancellation date, in addition to a $250 cancellation fee.
  • Once your registration is confirmed by Skoober, it is your responsibility to inform your child’s school and provide us with a point of contact. We will confirm with the school where to pick-up & drop off, as well as issue your child a Skoober I.D./carpool number. By law the school will not release information to a third party without written consent. Failure to comply may result in your child losing their spot.
  • Skoober agrees to provide transportation to and/or from the designated location. Transportation shall be provided in accordance with the rules and regulations applicable in the state of North Carolina. Though we will always strive for on-time performance, please note pick-up/drop-off times are + / – 15 minutes of scheduled times (s) due to traffic, weather conditions, late children, mechanical problems, etc.
  • During inclement weather we follow the guidelines issued by the county your child’s school is in. This applies to early dismissals and holidays as well.
  • In the event of a unforeseen school emergency (ie fire, bomb threat, etc.) Skoober is not responsible for picking up your child, no exceptions and no credits.
  • Registration fees are non-refundable.
  • All rates are based on destinations located within 0-12 miles from the pick-up point. Each additional mile is $3.00 per mile.
  • If invoices are not paid by the due date there will be a $5 dollar/per day late fee on all delinquent accounts until they are paid in full.
  • We accept Visa, Mastercard, American Express, Discover, and ACH debits as forms of payment.
  • In the event your child doesn’t need their scheduled transportation, notification must be made to the Skoober office no less than 2 hours prior to pick-up. Morning passengers may leave a message on the voice mail. Failure to provide notification will result in an additional $30.00 charge on the following month’s invoice.
  • A no show for the responsible party receiving your child or being locked out, will result in Skoober contacting the parent/guardian to get an alternative drop off location. However, we have to fulfill the other scheduled drop offs first and will conclude with your child’s alternate drop off at the end of the route. There will be a $25 dollar surcharge added to your next billing cycle.
  • Our cost-effective rates are based on group transportation (not ride-share or limo fares). We will do our utmost to provide reasonable drive times, but our vehicles are very busy 6:00 AM-9:00 AM and 1:00 PM-7:00 PM, and drive times will range from 30 minutes to 1 ½ hours depending on your location. All pick-up and drop-off times are estimates and subject to change as our ridership changes.
  • If for some reason Skoober fails to pick up your child due to an unforeseen emergency, you will be immediately notified and credited for that ride on your next statement. If Skoober is unable to continue to provide transportation for any reason, you will receive a notice 10 business days prior to the stop date for transportation and all unused payments will be refunded.
  • Seat belts or child restraints are required for all passengers while riding Skoober. We reserve the right to suspend or terminate transportation for any child not cooperating with the seat belt usage. In accordance with the North Carolina State Law, children under 8 years of age or less than 80 pounds are required to be in a child restraint seat or booster seat based on guidelines set by the National Highway Safety Department.
  • Skoober is not liable for the health, welfare, and safety of your child once they exit the vehicle to their destination.
  • Skoober is not responsible for the administering medication on or off the vehicle.
  • Passengers in need of medication during Skoober rides must have a written order on file from their doctor stating such and authorizing the passenger to self-administer.
  • Skoober reserves the right to cancel this agreement at any time due to disciplinary problems with a child while riding in a Skoober vehicle.
  • Skoober will not provide refunds or credits for any unused rides due to absences, cancellations, holiday breaks, teacher work days and sick days.

Discipline Conduct Agreement

Skoober’s commitment to provide safety starts with us but requires our passengers to honor the rules set in place to ensure the safety of each child. We believe communication is key and ask that you go over our Discipline Conduct prior to your child’s first Skoober experience.

  • The 1st incident results in a verbal warning and an email notification to the responsible party.
  • The 2nd incident results in being written up, an email notification and a call to the responsible party.
  • The 3rd incident results in a 3 day suspension from riding privileges, an email notification and a call to the responsible party.
  • Upon the rider’s return from the suspension any further violations shall result in termination.
  • At anytime a law has been broken this incident will result in an immediate termination.
  • No refunds due to suspensions or termination of the contract.